Check out the following video links.
- After each link there is a short questionnaire.
- Fill that out, submit it, and move on the the next video.
Introduction to all new employees.
History of Robbins Rehabilitation.
Robbins Rehabilitation Culture.
General explanation of physical therapy.
The patient experience.
The current climate in health care: how the patient gets to us and major players in the area.
The Robbins Rehabilitation Clinic Model.
The Robbins Rehabilitation Treatment philosophy.
Assuming is not allowed.
Why are our patients so important to us as a practice?
Why do we have an active patient tracker?
Checklists: why are they important?
Importance of the IE intake process.
Scripts: why do we need to stay on top of scripts?
Explanation of Benefits: Defining copay, co-insurance, deductible.
Phrasing: How you say things matters.
Patient calls: how to word things with patients.
NPS Scores: An explanation.
The patient schedule and its importance.
Scheduling Medicare patients.
The Cancelation definition, and importance.
Cancellation policy and enforcement: Emergency vs. Non-Emergency.
Cancellation fees and collection: resistance from patients and how we diffuse that.
Rescheduling a patient who cancels.
The discharge process.
Free Screens: An explanation.
Direct Access: An explanation.