Robbins Nation! We hope that you are doing well and want to reach out to do what we can to best help you at this time. For those of you that have any immuno-compromising conditions and are still in need of physical therapy care we do now have an answer for you. Telehealth is now approved for use for physical therapists. We recognize that it is not the same as in person physical therapy and even with that it is a great way to help you recover from your injury while you are away from the office. As stated below, if you have any questions about this, please contact our main office number at 610-841-3555 OR click HERE to fill our our Telehealth Application and a member of our team will reach out to you!
Here is how Telehealth works…
- Each session will last about 30 minutes-60 minutes depending on your specific insurance’s regulations. During the session we will get an update on your condition and progress your program just like in a normal PT session. We will have you go through your exercises with 1-on-1 instruction and correction if needed.
- The treatment will be conducted using video conferencing. This can take many forms, but this is explained in detail below.
- We encourage you to call our main number 610-841-3555 to check the rules for your specific insurance company.
Now for the video conferencing part…
- You can use any form of video conferencing that you are most comfortable with. There is no shortage of options at your disposal.
- Facetime, if you are an Apple smartphone user, is probably the easiest.
- Skype is also a great way to get in contact with your PT.
- Here is the page to visit if you want to use skype: https://www.skype.com/en/get-skype/
- The next easiest seems to be Zoom.
- Here is the page to visit if you want to use Zoom: https://support.zoom.us/hc/en-us/articles/201362033-Getting-Started-on-Windows-and-Mac
- If you are comfortable using another tool, please let us know and we will be happy to accommodate you.
Ready to sign up? Click Here or continue to read our FAQ’s…….
1. Will my insurance pay for these treatments?
Currently many insurances have approved Telehealth, however some insurances work differently than others. Please call 610-841-3555 to check specific details regarding your insurance.
2. Can I do the visit my phone? Tablet? Computer?
Yes. Pick any device you feel most comfortable with.
3. Will I need equipment to do my treatment at home?
Most of our sessions do not require lots of equipment. We can modify treatments based on what you have available.
If you need equipment we have the following available for sale in office that we meet you out front to drop off:
- Single lacrosse ball: $5
- Double lacrosse ball: $15
- Any color band with handles: One for $19 or all 3 for $50
- Swiss (exercise) balls: Either size for $18
- Blood pressure cuff Stabilizer: $25
- Foam Roller: $20
4. Can I do an initial evaluation (first treatment) at home?
No. As of right now our Telehealth applies to current patients who have had their first visit in our office. If you are a new patient and want to start this program, you need to come into our office for the first visit. Then you can do subsequent visits at home.
5. This is confusing? Can I just talk to someone over the phone and have them walk me through this?
Of course. Please call 610-841-3555. We will get you in touch with someone on our Telehealth Task Force to help you out.
6. How do I know if I should be doing this or if I qualify? What conditions does this apply to?
This is for all of our patients and includes all outpatient orthopedic physical therapy conditions. As with the above question, if you have any questions the easiest way is to give us a call and we can clear up any questions.
7. What if I have questions? Can I still call and ask questions?
Yes! You can always call our office (610-841-3555) and one of our therapists will be able to answer any questions you have about your program. Progression of programs will occur only during the actual Telehealth session.
8. Can I still get a print out of exercises I am supposed to be doing at home for the days I don’t see my therapist?
Yes, as long as we have your email we can put it into our system and it will automatically be emailed out to you.
9. Does it have to be a video call or can it just be a phone call?
It does have to be a video call or we are not able to watch you with your exercises which is a must to ensure proper treatment and to make sure that you are not doing things that could negatively affect your movement.
10. You normally put hands on me/do manual therapy. How is this going to be accomplished?
This is where having a lacrosse ball or double lacrosse ball can become very important or objects that are similar to be able to show you how to do some self soft tissue work. It can be quite effective to use and there are certain mobilizations that can be done as well. Different stretches will be used to get into a specific range of motions that are limited as well.
11. How will you be able to teach me new exercises without actually being there?
Just like at therapy we will use certain cues that we normally use in the office to help you better understand the exercises. Since it is a video we are able to monitor your movements and demonstrate the movements for you before you actually do them. We will work together with you to ensure exercises are performed appropriately, and if you are having difficulty completing an exercise we can modify it to your needs.